lb33 Terms and Conditions of Use

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Player" or "User") and lb33 ("Platform", "We" or "lb33") regarding the use of the lb33.wine website and all services provided therein. These Terms should be read together with the lb33 Privacy Policy and Responsible Gambling Policy.

By registering an account, making a deposit, or using any part of the lb33 platform, you confirm that you have read, understood, and agreed to be bound by all provisions in these Terms. If you do not agree with any part of these Terms, you are not permitted to use the lb33 platform.

lb33 operates under international licensing and complies with all relevant licensing requirements. This platform provides online gaming services including slots, live casino, sports betting, Dragon Tiger, and crash games.

2. Account Eligibility and Registration

To register and use the lb33 platform, you must meet all of the following eligibility requirements:

• Be at least 21 years of age on the date of registration.
• Hold a valid identity card (MyKad) or recognised identification document.
• Register using accurate, complete, and up-to-date personal information.
• Not be on any active self-exclusion list or gambling prohibition list.
• Not register on behalf of another individual or use a false identity.

Each individual is only permitted to hold one (1) active account. Holding multiple accounts is strictly prohibited and may result in the closure of all related accounts and forfeiture of all balances in those accounts. lb33 reserves the right to decline any registration application without providing a reason.

3. Identity Verification (KYC)

As part of the Know Your Customer (KYC) process, lb33 reserves the right to request identity verification documents at any time, particularly before processing withdrawals. Documents that may be required include:

• A copy of the front and back of your identity card (MyKad).
• Proof of current address such as a utility bill or bank statement.
• A screenshot or proof of the payment method used.
• A selfie with your identification document when required.

Failure to submit the requested documents within the specified time frame may result in temporary suspension or closure of the account. All submitted documents will be handled confidentially in accordance with the lb33 Privacy Policy.

4. Deposits and Payment Methods

lb33 provides a range of deposit methods suited to the needs of Malaysian players. Accepted deposit methods include Touch 'n Go eWallet, DuitNow, online banking via FPX (including major Malaysian banks), ShopeePay, and cryptocurrencies namely USDT, BTC, and ETH.

The minimum deposit amount for all payment methods is RM30. lb33 does not charge any processing fees on deposits, though your payment service provider may apply their own charges.

All deposits must be made using a payment method registered in the same name as the lb33 account holder. Deposits from third parties will not be accepted and will be returned upon discovery.

5. Withdrawals

Players may submit withdrawal requests for a minimum amount of RM100 per transaction. Withdrawals will be processed within 30 minutes to 3 hours after the request is approved, depending on the payment method chosen and the workload of the processing team at that time.

• All withdrawals are subject to the completion of any applicable bonus wagering requirements.
• lb33 reserves the right to request identity verification before approving any withdrawal.
• Withdrawals will be returned to the original payment source used during the deposit.
• Suspicious withdrawal requests may be placed on hold pending investigation.

If there is any unusual delay in processing your withdrawal, please contact the lb33 support team via live chat or email for a status update.

6. Bonuses and Promotions

lb33 offers a welcome bonus of 100% match on the first deposit up to a maximum of RM1,000. This bonus is subject to a wagering requirement of 15 times the bonus amount received before any withdrawal of bonus funds can be made.

For example: If you deposit RM100 and receive a RM100 bonus, your account balance becomes RM200. The wagering requirement to be completed is RM100 × 15 = RM1,500.

• The bonus may only be claimed once per new player.
• Misuse or manipulation of promotions may result in bonus cancellation and account closure.
• lb33 reserves the right to withdraw or modify any promotional offer at any time.
• Bonuses cannot be transferred or exchanged directly for cash.

All other promotional offers announced from time to time are also subject to specific terms that will be stated alongside each offer.

7. Game Rules

All games available on the lb33 platform are conducted in accordance with the rules set by their respective game providers. Players are responsible for understanding the rules of each game before participating.

lb33 is not responsible for any errors made by players due to not understanding the game rules. Game outcomes generated by a certified Random Number Generator (RNG) are final and cannot be disputed.

• Any attempt to exploit bugs or technical vulnerabilities in the games is prohibited.
• The use of automated software, bots, or third-party tools to play games is strictly prohibited.
• In the event of a technical disruption during a game session, lb33 reserves the right to void the affected rounds.

8. Acceptable Player Conduct

Players are required to behave respectfully towards all other users and lb33 staff on the platform. The following conduct is strictly prohibited:

• Using offensive, insulting, or threatening language toward any party.
• Sharing confidential account information with other individuals.
• Committing fraud, money laundering, or any illegal activity.
• Opening multiple accounts to abuse promotions (bonus abuse).
• Making false accusations against the lb33 platform or its staff.

lb33 reserves the right to investigate any activity suspected of violating these Terms and to take appropriate action, including suspension or closure of an account without prior notice where necessary.

9. Account Suspension and Closure

lb33 reserves the right to suspend or close a player's account for the following reasons:

• Violation of any provision in these Terms and Conditions.
• Suspected fraud, money laundering, or illegal activity.
• Failure to comply with identity verification procedures (KYC).
• A self-closure request by the player through the self-exclusion programme.
• Confirmation that the player is under 21 years of age.

If an account is closed due to a breach of these Terms, lb33 reserves the right to forfeit any balance in that account. For closures made at the player's own request through self-exclusion, any valid balance will be returned in accordance with standard procedures.

10. Limitation of Liability

lb33 will not be held liable for any loss or damage arising from:

• Technical disruptions or failures beyond lb33's control, including internet outages.
• Loss or corruption of data caused by cyberattacks or natural disasters.
• Gambling outcomes, including financial losses resulting from gameplay.
• Actions by third parties, including payment providers or game suppliers.

The lb33 platform is provided on an "as is" basis, and lb33 makes no guarantees regarding uninterrupted availability or freedom from errors. lb33 will make every effort to maintain platform stability but cannot guarantee 100% availability at all times.

11. Responsible Gambling

lb33 is fully committed to responsible gambling practices. We believe gambling should remain a form of entertainment and not a primary source of income. This platform is only permitted for individuals aged 21 and above.

Players may contact the lb33 support team at any time via live chat or email for information on:

• Options to set personal deposit limits or betting limits.
• Temporary account suspension procedures (cooling-off period).
• Long-term self-exclusion programmes.
• Referrals to relevant responsible gambling support organisations.

If you find that your gambling habits are affecting your daily life, finances, or personal relationships, we encourage you to seek help. More information is available on our Responsible Gambling page.

12. Amendments to Terms and Termination of Service

lb33 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being published on this website. Players are responsible for reviewing these Terms periodically to ensure they remain aware of the latest changes.

Continued use of the lb33 platform after any amendment is considered full acceptance of the revised terms. If you do not agree with the amendments, you should stop using the platform and contact the support team to request account closure.

These Terms are governed by the laws applicable in the jurisdiction where lb33 is licensed to operate. Any dispute arising from or relating to these Terms shall be resolved through the dispute resolution channels established by the licensing authority.