lb33 Member Personal Data Protection
lb33 is committed to protecting the privacy and security of every member's personal data. This policy explains in detail how your information is collected, used, protected and deleted in line with international data protection best practices.
Core Principles
lb33 Privacy Commitment
We ensure that every piece of information you provide to lb33 is handled with the highest level of care and confidentiality.
Full Data Encryption
All your personal information and financial transactions are protected using industry-grade SSL encryption technology. Data transmitted between your browser and lb33's servers cannot be accessed by outside parties.
No Data Sales to Third Parties
lb33 never sells, rents or discloses member personal information to any third party for marketing purposes without your explicit consent.
Full Member Control
You have the right to access, correct, request deletion of, and manage how your personal data is used. Contact our team at any time to submit a request relating to your data.
International Standards Compliance
lb33's privacy policy is structured in line with recognised international data protection frameworks. We operate under international licensing and comply with procedures set by the relevant regulatory bodies.
Reasonable Data Retention Period
Personal data is only kept for as long as necessary to fulfil the purpose of collection or to meet legal requirements. Once that period ends, the information will be securely deleted or anonymised.
24/7 Privacy Support
lb33's customer service team is available to assist with any queries regarding your data privacy via live chat and email, in Malay and English, every day without interruption.
1. Introduction
This Privacy Policy is a formal agreement between lb33 ("Company", "we") and you as a registered member or visitor of the lb33 website ("you"). This document describes the types of personal information we collect, the purpose of collection, how it is stored, and your rights regarding that data.
By registering an account or using any lb33 service, you hereby give consent for the collection and processing of your personal information as stated in this Privacy Policy. If you do not agree with any provision herein, please stop using our website and services.
Online gambling at lb33 is restricted to individuals aged 21 and above only. During the registration process, we are required to verify your age to comply with our licensing requirements and social responsibilities.
2. Personal Information We Collect
lb33 collects personal information from you through various means including during account registration, identity verification (KYC), deposits and withdrawals, and interactions with our support team. The information collected includes:
Identity Information:
- Full name as per identity card (MyKad) or passport
- Identity card number or passport number
- Date of birth and gender
- Photo of identity document (for account verification)
Contact Information:
- Active email address
- Mobile phone number
- Current residential address
Financial Information:
- e-wallet details (Touch 'n Go eWallet, ShopeePay)
- Bank account information for FPX and DuitNow transfers
- Crypto wallet address for USDT, BTC or ETH transactions
- Deposit and withdrawal history records
Technical and Usage Information:
- IP address and web browser type
- Cookie data and login session records
- Game activity records and betting history
- Time and duration of usage sessions
3. Purpose of Processing Personal Information
Every piece of information we collect has a clear and lawful purpose. lb33 uses your personal data for the following purposes:
- Identity and age verification — to ensure that only eligible individuals (21 and above) open and use an account
- Account management — to register, maintain and update your member profile
- Payment processing — to facilitate deposit and withdrawal transactions through supported payment methods
- Fraud prevention and anti-money laundering — to fulfil anti-money laundering (AML) obligations and maintain platform integrity
- Customer service — to handle your complaints, queries and assistance requests
- Service communications — to inform you about policy updates, account security and important transaction information
- Analysis and improvement — to understand usage patterns and improve overall service quality
- Legal compliance — to meet the requirements of relevant regulatory and licensing bodies
4. Information Sharing and Disclosure
lb33 does not sell or disclose your personal information to third parties for commercial purposes. However, in certain limited circumstances, we share data with the following parties:
- Payment service providers — such as e-wallet processors and crypto services, to enable financial transactions to be carried out securely
- Gaming software providers — for technical purposes only to ensure the smooth operation of the gaming platform
- Identity verification services — KYC companies that assist in verifying your identity documents according to established procedures
- Statutory authorities — in situations where we are required by law, court order or regulatory body directive to disclose information
- Prospective business buyers — in the event of a company merger or acquisition, where the parties involved are bound by strict confidentiality obligations
All third parties dealing with lb33 are required to comply with the established data protection standards and are only permitted to use your data for agreed purposes.
5. Use of Cookies and Tracking Technologies
The lb33 website uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device that help us identify your session.
Types of cookies we use:
- Session cookies — required to maintain your login status while browsing the website. These cookies are automatically deleted when you close your browser.
- Preference cookies — store your language choice and display settings for ease of use in future visits.
- Analytic cookies — help us understand how members interact with the website without revealing personal identity.
- Security cookies — used to detect suspicious activity and protect your account from unauthorised access.
You can manage and delete cookies through your web browser settings at any time. However, disabling certain cookies may affect website functionality and your user experience.
6. Data Security Measures
lb33 implements various technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or alteration.
- Data encryption during transmission using TLS/SSL protocols
- Password storage in a hashed format that cannot be decrypted
- Internal access controls — only authorised staff may access sensitive data
- Continuous system monitoring to detect unusual activity
- Regular security testing including vulnerability assessments and penetration testing
- Information security training for all staff who handle personal data
While we take reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to also practise good security habits, including using a strong and unique password for your lb33 account.
7. Cross-Border Data Transfers
As a platform operating under international licensing, your personal data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with protections equivalent to the data protection standards applied in Malaysia.
lb33 ensures that every third party receiving your data, regardless of their location, complies with the established data protection standards through binding contractual agreements. We do not transfer data to jurisdictions that do not offer an adequate level of protection.
8. Data Retention Period
lb33 retains your personal information only for as long as necessary to fulfil the original purpose of collection or for as long as required by applicable laws and regulations.
- Active account data — retained for as long as your account is active and throughout the duration of the business relationship
- Financial transaction records — retained in accordance with the period set by applicable financial and anti-money laundering laws
- Support communication logs — retained for reference and dispute resolution purposes
- Closed account data — retained for a set period after account closure before being permanently deleted
Once the retention period ends and there is no legal requirement to keep the data, your information will be securely deleted or anonymised so that it can no longer be linked to your identity.
Your Rights as a Member
Full Control Over Your Personal Data
lb33 recognises and respects your rights regarding personal data. You may submit any request through our support channels.
Right of Access
You have the right to obtain a copy of the personal data we hold about you at any reasonable time.
Right of Rectification
If your personal information is inaccurate or outdated, you have the right to request that we correct it promptly.
Right of Erasure
You may request the deletion of your personal data, subject to applicable legal obligations and operational requirements.
Right to Restriction
You have the right to request the restriction of processing of your personal data in certain circumstances as defined by law.
Right to Object
You have the right to object to the processing of your personal data for certain purposes, including direct marketing.
Right to Portability
In certain circumstances, you have the right to receive your personal data in a structured, machine-readable format.
Right to Withdraw Consent
You may withdraw consent for data processing that was previously given, without affecting the validity of processing that has already taken place.
Right to Complain
You have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated.
9. How to Submit a Privacy Request
To submit any request relating to your privacy rights above, or to get further clarification on how we handle your personal data, please contact the lb33 Data Protection Officer through the following channels:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week in Malay and English
We will endeavour to process your request within a reasonable timeframe. In some cases, we may need to verify your identity before carrying out the request to ensure the security of your data.
10. Amendments to the Privacy Policy
lb33 reserves the right to amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or industry standards. Any material amendments will be communicated to you via email or a notice posted on the lb33 website.
Continued use of lb33 services after such an amendment notice is published will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your personal information.
The version of the Privacy Policy currently in force is the version displayed on this page, with the most recent update date indicated at the top of this document.
Ready to Get Started with lb33?
Register your account today and enjoy a responsible gambling experience protected by the highest privacy and security standards. Full support in Malay is available for you.
Online gambling is for individuals aged 21 and above only. Please gamble responsibly. Learn More